Conflict Resolution Online Bundle, 2 Certificate Courses

Learn How To Resolve Conflicts of Any Size

Conflict Resolution Online Bundle, 2 Certificate Courses

NOW ONLY

€299

Save €239 (44%)
OFF RRP €538
Get Info Pack

Get Conflict Resolution and Anger Management in this Bundle

1. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame with this Conflict Resolution Training Course. Choose a Workplace Conflict Resolution Course for conflict resolution in the workplace training.

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

2. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

By the end of this Anger Management Online Short Course, you will be able to:

  • Understand anger dynamics.
  • Understand the myths of anger.
  • Know the right and wrong ways of dealing with anger.
  • Know techniques in controlling anger.
  • See differences between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • How to making a disagreement constructive.
  • Understand hot buttons and personal anger dynamics.
  • Understand the alter, avoid and accept response to anger.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with CoursesForSuccess.com Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Conflict Resolution 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution Online Course

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 2 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
51%
4 star
30%
3 star
13%
2 star
4%
1 star
2%
(478)
Average rating 4 out of 5 stars

4 November 2019 12:08:32 PM

Great!

3 November 2019 07:57:26 PM

Learned how to manage anger and how to respond in this situations.

27 October 2019 10:30:37 AM

I AM SO GLAD I HAVE FOUND THIS COURSE IT HAS HELPED ME IMMENSELY WHEN I NEEDED IT THE MOST

26 October 2019 10:29:31 AM

helps alot

23 October 2019 04:43:53 PM

The course is basic but exceptional, It provides essential tools to resolve conflict
I am going to practice this at work, it will help a lot
Every manager, supervisor or leader, in general, should learn and do this course. I will recommend this course with my coworkers, thank you

Ivon

15 October 2019 10:21:10 AM

This course really helped me learn a lot and how to control your anger by following simple methods

14 October 2019 01:40:13 PM

I liked the course and started practicing and implementing it in my daily life

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

6 October 2019 09:28:56 PM

This was a fantastic course. Not only contextual for anger, but depression/anxiety. Thank you, by far the best resource out of the other 3 I did.

3 October 2019 03:20:58 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

27 September 2019 12:04:39 AM

I have learned about breaking up my behaviour into steps that actually helped me go through the phases which caused me to be a short-tempered person. But as soon as I learned the basics of personality traits I got to know, there can be a million ways to be able to recover, which involves just self-belief and confidence.
I am thankful to the provider for helping me out to go through this course.

25 September 2019 12:01:19 AM

This course is designed for people with strong anger disorder to help manage their frustration and to avoid getting angry. It is useful to control different emotions in a positive and constructive way.

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

9 September 2019 02:37:15 PM

This course is good

9 September 2019 02:20:21 PM

This was an informative course that opens the brain to more constructive ways to deal with anger

8 September 2019 09:45:07 AM

Good course with good examples

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

Load more reviews Loading...
About this Course

Get Conflict Resolution and Anger Management in this Bundle

1. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame with this Conflict Resolution Training Course. Choose a Workplace Conflict Resolution Course for conflict resolution in the workplace training.

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

2. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

By the end of this Anger Management Online Short Course, you will be able to:

  • Understand anger dynamics.
  • Understand the myths of anger.
  • Know the right and wrong ways of dealing with anger.
  • Know techniques in controlling anger.
  • See differences between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • How to making a disagreement constructive.
  • Understand hot buttons and personal anger dynamics.
  • Understand the alter, avoid and accept response to anger.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with CoursesForSuccess.com Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Conflict Resolution 2 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Conflict Resolution Online Course

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 2 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(478)
Average rating 4 out of 5 stars
5 star
51%
4 star
30%
3 star
13%
2 star
4%
1 star
2%

4 November 2019 12:08:32 PM

Great!

3 November 2019 07:57:26 PM

Learned how to manage anger and how to respond in this situations.

27 October 2019 10:30:37 AM

I AM SO GLAD I HAVE FOUND THIS COURSE IT HAS HELPED ME IMMENSELY WHEN I NEEDED IT THE MOST

26 October 2019 10:29:31 AM

helps alot

23 October 2019 04:43:53 PM

The course is basic but exceptional, It provides essential tools to resolve conflict
I am going to practice this at work, it will help a lot
Every manager, supervisor or leader, in general, should learn and do this course. I will recommend this course with my coworkers, thank you

Ivon

15 October 2019 10:21:10 AM

This course really helped me learn a lot and how to control your anger by following simple methods

14 October 2019 01:40:13 PM

I liked the course and started practicing and implementing it in my daily life

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

6 October 2019 09:28:56 PM

This was a fantastic course. Not only contextual for anger, but depression/anxiety. Thank you, by far the best resource out of the other 3 I did.

3 October 2019 03:20:58 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

27 September 2019 12:04:39 AM

I have learned about breaking up my behaviour into steps that actually helped me go through the phases which caused me to be a short-tempered person. But as soon as I learned the basics of personality traits I got to know, there can be a million ways to be able to recover, which involves just self-belief and confidence.
I am thankful to the provider for helping me out to go through this course.

25 September 2019 12:01:19 AM

This course is designed for people with strong anger disorder to help manage their frustration and to avoid getting angry. It is useful to control different emotions in a positive and constructive way.

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

9 September 2019 02:37:15 PM

This course is good

9 September 2019 02:20:21 PM

This was an informative course that opens the brain to more constructive ways to deal with anger

8 September 2019 09:45:07 AM

Good course with good examples

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

Load more reviews Loading...

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Now Only €299 Save €239 (44%)
OFF RRP €538
Delivery Method

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Course Summary

Course ID No.: 020CR2CB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 12-16 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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